From first discovery to the next visit.
Connect creator-led discovery, customer service and the work behind it—with AI shaped around your operation.
A welcome, wherever the conversation starts.
Whether someone arrives through a creator, your website or a direct enquiry, Worldie can answer through chat, messaging, email and phone. It uses your business knowledge, speaks in your brand’s voice and brings in your team when needed.
Make the next step easier.
Help customers explore your services, capture booking enquiries and guide them through the right reservation route. Manage tables, treatments, facilities and berths, with booking rules and approvals shaped around the service.
Offer alternatives when a preferred time is full, manage waitlists and send payment links. Bookings made in connected systems go to staff for approval before confirmation.
Personal service that carries forward.
Keep preferences, conversation history and previous requests together. Recognise returning customers, support loyalty milestones and give your team a better starting point for the next interaction.
For groups, shared customer profiles can support continuity across participating locations, with access agreed as part of the setup.
Think beyond the booking.
Help people prepare for a table booking, treatment, charter, event or stay. Where relevant, support digital check-in and check-out. Offer gift vouchers, tickets and experience packages, then follow up after the visit.
Proactive messages and recommendations help customers discover more of what you offer, with the timing, boundaries and approvals agreed around your business.
What to bring, meeting point and weather update
Digital check-in
Gift voucher for a friend’s birthday
Thank-you and review request
Less chasing behind the scenes. More attention where it matters.
Specialists for the work you actually do.
Reservations, experiences, facilities or a private-events desk: your AI team can be configured around different responsibilities. Each specialist works with the relevant knowledge and a tone that fits your brand.
- CConciergeReads every messageListening
- RReservationsSpecialist
- EExperiencesSpecialist
- FFacilitiesSpecialist
- +Private eventsConfigured for you
Requests with context. Follow-ups with ownership.
Turn customer conversations into tickets for the relevant team, with priorities, deadlines and the original context attached. Track progress and escalate overdue requests so outstanding work stays visible.
Keep the next shift in the picture.
Give staff handover summaries and managers a daily view of activity, priorities and unresolved requests. Demand patterns and staffing alerts help the team plan where attention is needed.
Follow through without starting again.
Build customer journeys with timed steps, audience triggers and human approvals. Send pre-visit information, review requests, birthday messages and relevant follow-ups, with a record of what ran and what was sent.
Pre-visit information
Review request
Staff approval, then a personal note
Birthday message · sent 09:00
Make growth part of the same conversation.
Create targeted campaigns from customer segments, with AI-assisted drafts and reporting. Use recorded preferences, milestones and relevant local conditions to make messages more timely.
The Creator Bridge connects partnerships to referred enquiries, bookings and recorded revenue. Your social media copilot supports content planning and drafting, while affiliate tools track relevant partner activity.
Commercial insight, with the detail behind it.
Understand booking activity, offer performance and revenue sources. Where relevant, compare accommodation rates, follow local events and use AI suggestions to inform decisions—not make them on your behalf.
Your agreed setup defines the channels, workflows, connections and approval controls used by your business.